1. PUBLIC HOLIDAY SURCHARGES

An additional $40 per visit applies on:

• Christmas Eve & Christmas Day

• New Year’s Eve & New Year’s Day

• Chinese New Year (Eve, 1st & 2nd day, and any subsequent public holidays)

All other public holidays throughout the year incur an additional $30 per visit.

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2. YEAR-END PEAK PERIOD (OCTOBER – DECEMBER)

• 1 October – 31 October: +$5 per visit

• 1 November – 31 December: +$10 per visit

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3. WEEKEND SURCHARGE

Visits falling on Saturday or Sunday incur an additional $10 per visit.

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4. VET VISITS & EMERGENCIES

In the event your pet requires veterinary attention due to illness, accident, or emergency:

• YDYC will wait up to 5 minutes for instructions from the Owner.

• If unreachable, YDYC will contact the designated emergency contact.

• If no response is received, YDYC will make the decision to seek veterinary care in the pet’s best interest.

Charges

• $30 per 30 minutes from the time the sitter leaves the home until return

• All veterinary fees and GrabPet transport are fully borne by the Owner

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5. PET BEHAVIOURAL CONCERNS

Pets that are reactive or aggressive towards strangers will incur an additional $30 per visit.

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6. PERSONAL INJURY POLICY

All medical expenses will be fully borne by the Owner should a YDYC sitter sustain injury, bites, or infections (e.g. ringworm) caused by the pet.

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7. ADDITIONAL PETS & INFECTIOUS CONDITIONS

Pets with infectious conditions (e.g. ringworm, cat flu) are subject to additional charges, including PPE and protective equipment costs.

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8. ADDITIONAL SUPPLY RUNS

Owners must ensure sufficient supplies for the entire booking period.

Any additional trips required to purchase supplies will be chargeable, excluding the cost of items purchased.

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9. MEDICAL SERVICES (ON TOP OF VISIT RATE)

• Oral medication / supplements: $5–$20 per day

(depending on quantity, type, and frequency)

• Subcutaneous injections: $10 per injection

• Subcutaneous fluids: $15 per administration

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Website updated 16 Jan 2026